The GO podcast with Kyle Harbaugh

Your Business GPS: How STEP AI Maps a Road to Growth

Episode Summary
In this episode, business strategist Kyle Harbaugh introduces Step AI, a data-driven business analysis tool designed to help law firms and business owners uncover their biggest opportunities for growth.
Kyle explains how Step AI combines human expertise with artificial intelligence to pinpoint what’s really holding firms back, prioritize action steps, and eliminate the guesswork in business strategy. From client retention to leadership and process optimization, this episode breaks down how firms can save time, increase profitability, and scale with clarity.
Key Timestamps
00:00 – What Step AI is and why it was created02:00 – How Step AI collects and analyzes business data04:00 – Real-world example of identifying profitable clients06:00 – Common growth blockers in law firms08:00 – What makes Step AI different from traditional coaching10:00 – Who benefits most from using Step AI11:00 – How Step AI saves firms time and money12:00 – Insights that surprise most clients
About the Show
Go with Kyle Harbaugh helps law firms, financial advisors, and business owners merge traditional growth methods with AI-powered strategies to scale smarter. Each episode delivers practical insights on business development, efficiency, and leadership — giving professionals a clear roadmap to sustainable growth.

Beyond the Billable Hour: Innovative Pricing Models for Law Firms

In this episode of Go with Kyle Harbaugh, business strategist Kyle Harbaugh breaks down how law firms can move beyond traditional hourly billing and adopt modern pricing models that better serve clients and increase profitability.
Kyle discusses why the billable hour is outdated, explores flat-fee, value-based, and subscription models, and shares how firms can implement these strategies to create more predictable revenue and stronger client relationships.
Key Timestamps
00:00 – Why law firms rely on the billable hour and its biggest downsides02:00 – Alternative pricing models: flat fee, value-based billing, and retainers04:00 – Benefits of subscription and recurring legal fee structures06:00 – How to choose the right pricing model for your firm08:00 – Systems and data tracking needed for non-hourly models10:00 – Common mistakes firms make when shifting away from billable hours11:00 – Success story: how one firm tripled its revenue in nine months
 
About the Show
Go with Kyle Harbaugh helps law firms, financial advisors, and business owners combine traditional growth strategies with the power of AI to thrive in a changing marketplace. Each episode delivers clear insights on scaling operations, driving efficiency, and building sustainable business growth.

How to Fix a Toxic Work Culture

Episode Summary
In this episode, Kyle Harbaugh is joined by his co-founder, Sam Robinson, to break down what toxic work culture looks like, why it spreads, and how leaders can identify and fix it. Using real-world examples, Kyle and Sam explain how awareness, communication, transparency, and strategy can transform even the most difficult workplace environments.
What You Will Learn in This Episode
How to recognize the hidden signs of a toxic work culture
Why awareness is the first step to solving cultural issues
The ACTS framework for building a healthy workplace
Practical tools for hiring, retention, and leadership alignment
How long it takes to see cultural transformation inside an organization
Why fixing culture directly impacts growth, reputation, and profitability
Key Timestamps
00:01:00 – Identifying toxic work culture with real-world analogies00:03:00 – The ACTS framework: Awareness, Communication, Transparency, Strategy00:06:00 – Warning signs leaders often miss even when numbers look good00:09:00 – Steps owners must take before cultural fixes can work00:12:00 – Tools and strategies to repair culture: hiring, retention, alignment00:15:00 – Practical ways to rebuild culture through shared purpose and experiences00:18:00 – How long cultural transformation takes and how to manage resistance00:20:00 – Why culture impacts growth and the next steps for business owners
About the Show
Go with Kyle Harbaugh is a podcast dedicated to helping professional service firms, particularly law firms, grow and optimize their operations. Hosted by Kyle Harbaugh, a seasoned management consultant with expertise in AI-driven decision-making tools, the show provides valuable insights into business planning, hiring strategies, and operational efficiencies.
 
Schedule a 30-minute consultation with Chielf Go Officers here:
https://calendly.com/kyleh-go-officers/30min
 
Sam Robinson
https://www.linkedin.com/in/samueljrobinson27/
 
Websites:
ChiefGoOfficers.com
 
RightHireAi.com
https://bio.link/samrobinson
 
Meeting links: 
https://calendly.com/d/crfn-6nh-6tt/meeting-with-sam-and-kyle

How to understand where your business stands, what needs fixing, and how to grow without snapping backward

Episode Summary:In this episode of Go with Kyle Harbaugh, Kyle is joined by his co-founder Sam Robinson to reveal the simplest, most effective way for businesses to grow. Drawing on decades of combined experience working with law firms, financial advisors, tech companies, and service-based businesses, Kyle and Sam break down why so many entrepreneurs struggle to scale. They explore the difference between working in the business versus working on the business, the importance of balancing client acquisition with client retention, and how ignoring either side can lead to costly turnover or missed opportunities. Sam introduces his 12-Part Framework and explains how Step AI, their proprietary assessment tool, identifies bottlenecks and provides a clear roadmap for sustainable growth. Listeners will come away with actionable strategies, warning signs to watch for, and the mindset shifts needed to unlock long-term profitability.
Key Timestamps:
00:01 – Introduction to Go with Kyle Harbaugh and guest Sam Robinson02:15 – Why so many businesses struggle to grow06:40 – Sales vs. retention: why both matter equally11:05 – Real-world example of a law firm that lost clients despite great marketing15:30 – Breaking down the 12-Part Framework for business success22:10 – The quickest way to grow: identifying what you already know26:45 – Warning signs of growing too quickly32:20 – Overlooked issues: mindset and people problems39:10 – How Step AI pinpoints bottlenecks and guides growth45:25 – Difference between Step AI and traditional business assessments51:00 – Key takeaway: growth comes down to acquisition and retention54:00 – Closing thoughts and call to action
About the Show:
Go with Kyle Harbaugh is a business growth podcast for entrepreneurs, law firms, and service-based companies navigating today’s fast-changing marketplace. Host Kyle Harbaugh, alongside industry experts and thought leaders, uncovers practical strategies powered by both traditional business methods and modern AI solutions. Each episode provides listeners with insights to streamline operations, improve client relationships, and achieve sustainable growth.

From Revenue to Real Wealth: Tax Strategies and Profit Mindset for Law Firm Owners

Episode Summary
In this episode of Go with Kyle Harbaugh, attorney Kyle Harbaugh welcomes financial planner Frank Rekis to discuss how law firm owners can earn more while working less. Frank shares insights from over 30 years of experience in financial planning, focusing on strategies tailored for law firm owners. Together, they explore topics such as cash flow management, tax planning, retirement strategies, and how attorneys can protect profits while building long-term financial security.
Listeners will gain a better understanding of how to distinguish income from net worth, avoid common financial pitfalls, and develop smart financial habits. The conversation also highlights the importance of shifting from a revenue-driven mindset to one centered on profitability, tax efficiency, and long-term planning.
 
Key Timestamps
00:48 – Introduction to guest Frank Rekis and his background in financial planning04:12 – Common financial struggles law firm owners face with cash flow and budgeting09:06 – Why independent advisors provide flexibility and unbiased planning14:22 – Understanding the difference between income and net worth20:10 – The dangers of “keeping up with the Joneses” and overspending23:35 – Tax strategies, business structuring, and avoiding costly financial mistakes
 
About the Show:
Go with Kyle Harbaugh combines traditional business building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides personalized roadmaps to success through expert insights and practical strategies for modern business growth.
 
Ready to take control of your law firm’s financial future? Schedule a free 30-minute consultation with Kyle here👉: https://calendly.com/kyleh-go-officers/30min
 

The Impact of Artificial Intelligence on Legal Services: Opportunities and Challenges

Episode Summary:
In this episode of Go with Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolution and impact of artificial intelligence in legal services. They explore current AI applications, opportunities, challenges, and ethical considerations for law firms adopting AI technologies. Kyle shares insights on how AI tools can enhance law firm operations while maintaining compliance and client confidentiality.
 
Key Timestamps:
00:00 - Introduction
00:31 - Evolution of AI in legal services
01:40 - System 1 vs System 2 thinking processes
02:50 - Opportunities for law firms embracing AI
03:56 - Challenges in AI integration
05:41 - Ethical considerations and compliance
07:21 - AI-enhanced decision making processes
10:25 - Client confidentiality and data safety
11:36 - Future trends and innovations in legal AI
14:08 - Discussion on AI adoption challenges
 
About the Show:
Go With Kyle Harbaugh combines traditional business building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides insights and strategies for building personalized roadmaps to success.

The Role of Technology in Modern Law Offices: How Chief GO Officers Enhances Efficiency.

Episode Summary:
In this episode of Go With Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolving role of technology in modern law offices. They explore how automation and AI are transforming legal practices, address common misconceptions about technology adoption, and share practical strategies for implementing new tools. Kyle shares insights from his experience building AI systems and helping law firms modernize their operations.
 
Key Timestamps:
00:00 - Introduction
00:30 - Impact of automation and technology on law offices
02:04 - Common misconceptions about technology adoption in law firms
04:03 - Addressing technology hesitancy and AI concerns
08:35 - Communication tools and internal collaboration (Slack discussion)
10:23 - Future of legal technology and AGI predictions
12:22 - Success story: Document automation implementation
14:20 - Embracing AI and getting started with new technology
 
About the Show:
Go With Kyle Harbaugh combines traditional business building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides personalized roadmaps to success through expert insights and practical strategies for modern business growth.

Metrics That Matter: How to Measure Success in Law Office Performance.

Episode Summary:
In this episode of "Go with Kyle Harbaugh," host Kevin Rosenquist and Kyle discuss essential metrics for measuring success in law office business performance. Kyle breaks down three crucial metrics: CAC (Cost to Acquire Customer), CHURN, and LTGP (Lifetime Gross Profit), providing practical insights for law firms of all sizes to track and improve their business performance.
 
Timestamps:
00:00 - Show Introduction
00:27 - Introduction to Key Business Metrics
01:57 - Explaining CAC (Cost to Acquire Customer)
02:41 - Understanding CHURN Rate
04:46 - Deep Dive into Lifetime Gross Profit (LTGP)
06:01 - Additional Important Metrics for Law Firms
07:24 - Implementation Strategies for Law Firms
08:07 - Client Analysis and Targeting
10:19 - Adapting Metrics in Evolving Legal Landscape
12:01 - Practical First Steps for Implementation
 
About the Show:
"Go with Kyle Harbaugh" combines traditional business-building methods with AI to help law firms, financial advisors, and various businesses thrive in a changing world. The show provides personalized roadmaps to success through expert insights and practical strategies.

From Chaos to Control: Transforming Your Law Firm Into a Well-Oiled Machine

Episode Summary
In this episode, Kyle Harbaugh is joined by Brooke Berkey, an expert in law firm operations and client experience. They dive into the concept of mystery shopping, also known as secret shopping, and how it can reveal critical gaps in client engagement, intake processes, and sales strategies. Brooke shares insights on how law firms often miss opportunities due to poor client interactions, lack of structured intake, and failure to communicate their value effectively. They also discuss the importance of emotional intelligence, proactive client communication, and the financial impact of a well-trained sales team.
Timestamps
⏳ 00:00 - IntroductionKyle introduces himself, his background in law firm consulting, and his two AI-driven business decision-making tools: a business planning tool that significantly increases revenue and a hiring tool that helps find and manage top talent.
⏳ 01:40 - Guest Introduction: Brooke BerkeyBrooke shares her extensive experience working in law firms and explains her role as a consultant specializing in training teams to reduce opportunity costs.
⏳ 02:53 - The Role of Mystery Shopping in Law FirmsBrooke explains how mystery shopping provides law firm owners with an unfiltered view of their client intake process, exposing gaps in customer service and sales effectiveness.
⏳ 04:19 - Common Surprises from Mystery ShoppingLaw firm owners are often shocked to learn how poor their client interactions are, including lack of empathy, inattentiveness, and ineffective call handling.
⏳ 06:22 - The Changing Expectations of Legal ClientsKyle and Brooke discuss how clients now expect more engagement and proactive communication from law firms, a shift that many attorneys have been slow to adapt to.
⏳ 07:53 - Training Case Managers to Improve Client RelationshipsBrooke highlights the importance of training case managers to balance process efficiency with strong client communication skills.
⏳ 10:50 - The Revenue Impact of Poor Sales ProcessesMany law firms unknowingly lose thousands of dollars due to untrained sales teams, poor follow-up, and lack of understanding of client concerns.
⏳ 12:14 - Missed Sales Opportunities and the Importance of Follow-UpBrooke shares how failing to provide a clear value proposition and structured follow-up leads to significant revenue loss.
⏳ 13:48 - Training Attorneys vs. Non-Attorney Sales TeamsDiscussion on whether attorneys should handle sales or if a non-attorney intake team is more effective, depending on the firm’s business model.
About the Show
Go with Kyle Harbaugh is a podcast dedicated to helping professional service firms, particularly law firms, grow and optimize their operations. Hosted by Kyle Harbaugh, a seasoned management consultant with expertise in AI-driven decision-making tools, the show provides valuable insights into business planning, hiring strategies, and operational efficiencies.

Take Control: Running Your Law Firm Without Letting it Run You

Episode Summary
In this episode of Chief Go with Kyle Harbaugh, Kyle is joined by business coach and EOS implementer, John Gross. Together, they discuss how law firms and other professional service businesses can take control of their operations instead of constantly putting out fires. John explains the Entrepreneurial Operating System (EOS) and how it helps businesses clarify vision, improve leadership, and execute priorities effectively. He also shares a real-life success story of a firm that transformed its structure using EOS—preparing them for both expected growth and unexpected challenges.
If you're a law firm owner or a professional services provider feeling overwhelmed by the day-to-day grind, this episode is packed with actionable strategies to help you streamline your business, build a strong leadership team, and create a sustainable future.
Timestamps
00:00 – Introduction to Chief Go with Kyle Harbaugh00:04 – Meet Kyle Harbaugh: Helping professional services grow with AI decision-making tools01:23 – Guest Introduction: John Gross & his expertise in team restructuring02:16 – What is EOS? A breakdown of the Entrepreneurial Operating System03:23 – The top 3 issues businesses face before implementing EOS04:03 – A real-world EOS success story: How EOS helped a business survive a crisis06:49 – Three powerful EOS tools every business owner should know07:50 – The power of structured meetings: How EOS improves efficiency09:24 – How to get started with EOS10:55 – How long does it take to see results with EOS?12:30 – The importance of failing fast and making decisions efficiently13:03 – EOS’ Issue Solving Track: A framework for making faster, better decisions15:14 – Shared leadership & how it frees business owners to focus on growth15:22 – Overwhelmed? Here's the first step you should take15:58 – How to contact John Gross
About the Show
Go with Kyle Harbaugh is a podcast dedicated to helping professional service providers, law firms, and businesses improve operations, grow strategically, and implement smarter systems. Hosted by Kyle Harbaugh, an expert in professional services growth, the show features insightful discussions with business leaders and industry experts.